Communication

One of the biggest dilemmas in information technology is miscommunication.

The following is according to Conway's Law:

"Organizations which design systems are constrained to produce designs which are copies of the communication structures of these organizations."
                                                                                                                                                          —Melvin Conway

In other words, the product that you are building reflects the communication of your organization. A lot of the time, problems don't come from the technology, but from the people and organizations surrounding the technology. If there is dysfunction among your developers and operations team in the organization, this will show. In a DevOps culture, developers and operations have a different mindset. They help to break down the silos that surround those teams, by sharing responsibilities and adopting similar methodologies to improve productivity. Together, they try to automate whatever is possible (not everything, as not everything can be automated in a single go) and use metrics to measure their success.

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